These Terms of Service (“Terms”) govern your access to and use of the website, waitlist, and pre-release services made available by E2 Partners LLC, a limited liability company registered in Meydan Free Zone, Dubai, United Arab Emirates, operating under the brand “mantle” (“mantle,” “we,” “our,” or “us”). Please read them carefully. By using the Services, you agree to these Terms.
1. Acceptance of Terms
By accessing or using the mantle website, joining the waitlist, or using any of the mantle pre-release services, APIs, SDKs, documentation, or related materials (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Services. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" means both you individually and that organization.
2. Pre-Release Status
mantle is currently in pre-release. The Services are provided strictly for evaluation, demonstration, and waitlist purposes. Features described on the website, in the documentation, or elsewhere reflect our current intentions and may change, be delayed, or be removed at any time without notice. No service level, uptime, performance, availability, accuracy, or compatibility commitment of any kind is made for the pre-release Services. The Services are not intended for use in production environments, and you must not rely on them for any business-critical, regulatory, safety-critical, or otherwise important purpose.
3. Service Description
mantle is being designed as a context layer for AI agents — including data connectors, a knowledge graph, entity resolution, and context delivery via the Model Context Protocol (MCP) and similar interfaces. The Services are provided on an "as-is" and "as-available" basis with no warranty of any kind. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice and without liability to you.
4. No Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
5. AI Outputs and No Reliance
The Services may generate, summarize, retrieve, or otherwise present information that is produced or assembled with the assistance of artificial intelligence or large language models. Such outputs may be incorrect, incomplete, biased, outdated, or otherwise unreliable, and may not reflect the most recent available information. You are solely responsible for evaluating the accuracy, completeness, and appropriateness of any output before relying on, sharing, or acting upon it. The Services do not provide and must not be used as a substitute for professional legal, medical, financial, tax, accounting, regulatory, safety-critical, or other expert advice. You must not rely on the Services as the sole basis for any decision having legal, financial, medical, safety, or other significant consequence.
6. Eligibility and Accounts
To use the Services you must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) and able to form a legally binding contract. If we make accounts available, you are responsible for maintaining the confidentiality of your credentials, including any API keys, and for all activities that occur under your account. You must notify us promptly of any unauthorized access or use. We may suspend or terminate accounts at our discretion, including without notice, for any reason or no reason, and in particular where we believe these Terms have been violated.
7. Acceptable Use
You agree not to, and not to permit any third party to: (a) use the Services in any manner that violates any applicable law, regulation, sanction, or third-party right; (b) infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person; (c) upload, transmit, or process any malicious code, malware, or other harmful content; (d) interfere with, disrupt, probe, or attempt to gain unauthorized access to the Services or related systems, networks, or data; (e) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except to the extent such restriction is prohibited by applicable law; (f) use the Services to develop, train, evaluate, or improve a competing product or service, or to benchmark the Services; (g) exceed any published rate limits or attempt to circumvent any usage restriction; (h) share credentials with any unauthorized third party; or (i) collect or process personal data through the Services in violation of any applicable data protection law.
8. Prohibited Uses of AI Outputs
In addition to the restrictions above, you may not use the Services or any output of the Services: - to produce, encourage, or facilitate child sexual abuse material, non-consensual intimate imagery, or content that sexualizes minors; - to generate content that promotes terrorism, violent extremism, or the planning of violent attacks; - to design, synthesize, or operate weapons, weapons components, or weapons of mass destruction, or to plan attacks on critical infrastructure; - to create malware, exploits, or instructions intended to compromise systems you are not authorized to access; - to engage in targeted surveillance, stalking, or harassment, or to generate deceptive content intended to harm a specific person or group; - to interfere with democratic processes, including the generation of materially misleading content about elections, candidates, or voting procedures; - to provide regulated professional advice (legal, medical, financial, tax, immigration) as if it were a substitute for a qualified professional, or to make automated decisions that have legal or similarly significant effects on a person without meaningful human review; - to make automated trading, credit, insurance, employment, housing, or benefits decisions, where applicable law requires human review, explanation, or non-discrimination testing that you have not performed. You are responsible for reviewing, supervising, and validating any output before relying on, distributing, or acting upon it. You are solely liable for your use of any output, regardless of how it was generated.
9. Your Data and Third-Party Services
You retain all rights to data you connect, submit, or otherwise make available through the Services ("Your Data"). You are solely responsible for Your Data, including its lawfulness, accuracy, and the rights and permissions necessary to use it with the Services. Where the Services interact with third-party platforms or data sources (for example, cloud storage, databases, CRM, communications, document, or code-hosting platforms), your use of those platforms is governed by the applicable third-party terms and you are responsible for complying with them. We are not responsible for the availability, accuracy, content, or behavior of any third-party service, and we disclaim all liability arising from any third-party service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit Your Data solely to the extent necessary to provide the Services to you and to exercise our rights and perform our obligations under these Terms. This license does not grant us any right to use Your Data for our own commercial purposes beyond providing the Services to you.
10. Connected Data Sources
The Services are designed to connect to data sources you operate ("Connected Sources"). Connected Sources may include cloud storage, databases, data warehouses, SaaS applications, communications platforms, customer-records systems, knowledge bases, and any other business data source you authorize the Services to access. These Terms apply to all Connected Sources, whether currently supported or added in the future. Roles. You are the data controller (or equivalent role under applicable law) for data in Connected Sources. We act as a data processor (or equivalent) and will process that data only on your instructions and as reasonably necessary to provide the Services. The Data Processing Addendum described below supplements these Terms for processing that is subject to applicable data protection law. Rights and consents. You represent and warrant that you have all rights, consents, permissions, and lawful bases required for us to access, read, and process the data in each Connected Source as part of the Services. You will not connect a source, or use the Services with a source, in a manner that violates any third-party contract, privacy notice, consent, or applicable law. Credentials and scopes. You are responsible for selecting the minimum set of permissions granted to mantle when you connect a source, and for promptly disconnecting any source you no longer intend to use. Credentials and tokens provided to mantle will be used solely to provide the Services to you. Third-party operators. The operators of Connected Sources are third parties. Their availability, terms, pricing, and behavior are outside our control, and we disclaim all liability arising from them. Regulated data. Unless we have agreed otherwise in writing, you will not use Connected Sources or the Services to process data subject to HIPAA, PCI DSS, FERPA, GLBA, or other sector-specific regulations that impose requirements beyond these Terms. If you need to process such data, please contact us to discuss a suitable written agreement.
11. No Training on Your Data
We do not use Your Data or your communications with us to train, fine-tune, or otherwise improve foundation models or other machine learning models for our benefit or the benefit of any third party, except as expressly disclosed in the Privacy Policy or as agreed with you in writing. If we ever change this practice, we will give you advance notice and update these Terms before any change takes effect.
12. Privacy
Our handling of personal data in connection with the Services is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Services you agree that we may process personal data as described in the Privacy Policy.
13. Data Processing Addendum
Where you use the Services to process personal data for which you are the controller, our Data Processing Addendum ("DPA") — available at mantleai.dev/dpa and countersigned on request at hello@mantleai.dev — supplements these Terms and governs that processing. The DPA includes the terms required by Article 28 of the GDPR and UK GDPR, Standard Contractual Clauses for cross-border transfers where applicable, and equivalent provisions under the UAE PDPL and other data protection laws. On signature by both parties, the DPA forms part of your agreement with us and, in the event of conflict between the DPA and these Terms with respect to personal data processing, the DPA controls.
14. Security and Incident Notification
We take reasonable technical and organizational measures designed to protect the Services and personal information against unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority in accordance with applicable law (which, under the GDPR, is generally within 72 hours of becoming aware of the breach) and will notify affected individuals where required by applicable law.
15. Compliance and Certifications
mantle is currently in pre-release and does not hold any third-party security or privacy certification, including without limitation SOC 2, ISO 27001, HIPAA, or PCI DSS attestations. We do not represent that the Services are suitable for, or compliant with, any such framework, and you must not rely on the Services for use cases that require them unless we have agreed in writing that a particular framework applies.
16. Intellectual Property
The Services, including all software, algorithms, designs, documentation, branding, and the "mantle" name and marks, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely as expressly permitted by these Terms. No other rights or licenses are granted, whether by implication, estoppel, or otherwise. You retain ownership of Your Data and of any application you build using the Services.
17. Outputs
Subject to your compliance with these Terms, and as between you and us, you own the content the Services deliver in response to your inputs ("Outputs"), to the extent such Outputs are capable of ownership under applicable law. We make no representation that Outputs are original, non-infringing, accurate, or protectable. Because machine-learning systems may produce similar or identical output in response to similar prompts, we may generate and deliver the same or substantially similar output to other users, and nothing in these Terms prevents us from doing so. You are responsible for ensuring that your use of any Output complies with applicable law and does not infringe the rights of any third party.
18. Feedback
If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, reproduce, modify, create derivative works of, distribute, and otherwise exploit the Feedback for any purpose, without compensation or attribution to you.
19. Billing, Credits, and Payments
Certain features of the Services — including query credits and any future subscription plans — are made available on payment of fees. The following terms apply when you purchase credits or a paid plan: Pricing and taxes. Prices are shown at the point of purchase and are exclusive of applicable taxes, duties, and levies, which you are responsible for paying. We may change prices for any future purchases on notice. Payment processing. Payments are processed by Stripe, Inc. ("Stripe"). By submitting payment information, you authorize us and Stripe to charge the applicable amount to your payment method, and you agree to Stripe's terms of service and privacy policy. Credits. Unless stated otherwise at the point of purchase, query credits: (a) are prepaid and consumed as you use the Services; (b) are non-transferable; (c) have no cash value and cannot be redeemed for cash; (d) are non-refundable except where required by law or as expressly stated in these Terms; and (e) may expire on notice, after an extended period of inactivity, or when these Terms or your account terminate. Refunds and disputes. Except as required by applicable consumer-protection law, all purchases are final and non-refundable. If you believe a charge is incorrect, you must notify us at hello@mantleai.dev within thirty (30) days of the charge; charges not disputed within that period are conclusively deemed correct. Suspension for non-payment. We may suspend or terminate your access to paid features, or to the Services as a whole, if any payment is overdue, declined, revoked, charged back, or otherwise not received.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS, IF ANY, ACTUALLY PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
21. Free Services Disclaimer
Where the Services are provided to you free of charge — including, without limitation, the website, the waitlist, and any pre-release access — they are provided strictly "as is" with no warranty, indemnity, or support obligation, and our aggregate liability for any free Services is limited to USD 100 even where this is less than the cap described above.
22. Indemnification
You agree to defend, indemnify, and hold harmless mantle and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Services; (b) Your Data, your Connected Sources, or your use of any third-party service in connection with the Services; (c) your violation of these Terms or of any applicable law; (d) your violation of any rights of a third party; or (e) Outputs you use, share, distribute, or act upon.
23. Export Controls and Sanctions
You may not use, export, re-export, import, or transfer the Services except as authorized by applicable law, including any export control laws of the jurisdiction in which you reside or operate and any other relevant jurisdiction. You represent that you are not located in, under the control of, or a national or resident of any country or person subject to comprehensive sanctions, and that you are not on any restricted-party list maintained by any government.
24. DMCA / Intellectual Property Complaints
If you believe that material on the Services infringes your copyright or other intellectual property rights, please contact us at hello@mantleai.dev with: (a) a description of the work you claim is infringed; (b) a description of the location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; and (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder. We will respond to valid notices.
25. Force Majeure
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, epidemic or pandemic, internet or power outage, failure of a third-party service, or attack on networked systems. Performance is suspended for the duration of the event; payment obligations already accrued are not excused.
26. Termination
We may suspend, restrict, or terminate your access to the Services at any time, for any reason or no reason, with or without notice, and without liability. You may stop using the Services at any time. Upon termination, all licenses and rights granted to you under these Terms cease immediately. The sections titled No Warranties, AI Outputs and No Reliance, Prohibited Uses of AI Outputs, Intellectual Property, Outputs, Feedback, Billing (as to accrued fees), Limitation of Liability, Free Services Disclaimer, Indemnification, Export Controls and Sanctions, Force Majeure, Governing Law and Dispute Resolution, and General will survive termination.
27. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, for the resolution of any dispute arising out of or in connection with these Terms or the Services. To the maximum extent permitted by applicable law, each party waives any right to a jury trial and to participate in any class, collective, or representative action.
28. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when these Terms were last revised. We may notify you of material changes by posting a notice on the website or, where we have your contact details, by email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.
29. General
These Terms constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship. Notices to us must be sent to hello@mantleai.dev; notices to you may be sent to the email address associated with your account or posted on the website.
30. Operator and Contact
The Services are operated by E2 Partners LLC ("we", "us", "our", or "mantle"), a limited liability company registered in Meydan Free Zone, Dubai, United Arab Emirates. For questions about these Terms, please contact us at hello@mantleai.dev.